Refund policy

Right of withdrawal (EU customers)
If you are a consumer in the European Union, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason.

How to return an item
Before sending anything back, please contact us at info@amazzecaffe.com or +421 905 262 922 with your order number. Returns should be sent to:

General Trading Slovakia s.r.o.
P. Hostinského 6093
979 01 Rimavská Sobota
Slovakia

Items must be returned complete, undamaged and in their original packaging. Unless the product arrived faulty or incorrect, the cost of return shipping is paid by the customer.

Coffee
For hygiene and freshness reasons, coffee whose packaging has been opened or whose seal has been broken cannot be returned. Unopened coffee in its original sealed packaging can be returned within the 14-day period.

Coffee machines and grinders
Machines and grinders can be returned within 14 days if they are unused, complete and in their original packaging. All machines are covered by the statutory warranty for consumer goods.

Damaged, faulty or wrong items
Please check your order on delivery. If anything arrives damaged, faulty or incorrect, contact us as soon as possible, ideally with a photo, and we will arrange a replacement or a refund at our cost.

Refunds
Once we have received and checked your return, we will refund the purchase price to your original payment method within 14 days of your withdrawal. Your bank may need a few additional days to process the refund.